Your prepaid card

If you join the Northern Territory (NT) Seniors Recognition Scheme, you will get a $500 prepaid card each financial year.

You can choose how you want to use your payment.

Image of prepaid card

How much you can spend

You can choose how much you want to spend on purchases.

For example, you can use:

  • the maximum $500 amount in one transaction or
  • a portion at a time for multiple transactions.

If the purchase is more than $500, you must pay for any extra costs.

Minimum transaction value and split payments

As long as your prepaid card has funds available, there is no:

  • minimum transaction value or
  • limit to the number of transactions you can make on your card.

Businesses may restrict multiple payment options.

If the value of your purchase is more than the balance on the card, you will need to check that split payments are available.

Check your balance

You can check your prepaid card balance and transaction history:

You will need to sign in with your card number and personal identification number (PIN).

Using your PIN

When you get your prepaid card, you will be given a PIN.

The number provided can’t be changed.

You must keep your card and PIN safe. Don’t share your PIN with anyone.

If you forget your PIN, you can check it online on the NT Concessions prepaid card page using the email address provided on your membership record.

Follow these steps:

Step 1. Enter your prepaid card number and personal details to confirm your identity.

Step 2. You will get an access code sent to your email address.

Step 3. Enter the access code.

Step 4. View your PIN.

Note: Each number is revealed separately as a security measure.

If you forget your PIN and don’t have an email address, you can:

  • cancel your prepaid card and
  • request a new card with the remaining balance.

Call the Northern Territory Concession and Recognition Unit (NTCRU) on 1800 777 704.

The NTCRU will send a new card to your nominated postal address. This can take up to 20 working days.

Territory Families reserves the right to pass on any card issue related costs.

You can add or update your email address by calling NTCRU or visiting your nearest customer service centre.

Report a lost or stolen card

If your prepaid card is lost or stolen, you should report it as soon as possible.

After you report the card as lost or stolen, the following will happen:

  • the card will be cancelled
  • a new card will be issued the following business day with the remaining balance
  • the card will be sent to your chosen postal address – this can take up to 20 working days.

Territory Families is not liable for transactions if your prepaid card is stolen.

The agency reserves the right to pass on any card reissue related costs.

To report a lost or stolen card, call the NT Concession and Recognition Unit on 1800 777 704

Last updated: 01 July 2020

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