I want to...
Activate my card
Your card must be activated before you can use it. A verification code will be sent to your:
- mobile phone
- email address
- telephone
Check my balance
Your balance and transaction history is connected to your prepaid card. You will require your card and PIN number to check your balance.
CheckReveal my PIN
A unique PIN is assigned to your prepaid card. You can check your PIN if you forget it. You should not share your PIN with anyone.
RevealLost or Stolen Cards
If your prepaid card has been lost or stolen, contact 1800 777 704 (24 hours, 7 days) talk to a Territory Families shopfront customer service officer to request a replacement.