I want to...

Activate my card

Your card must be activated before you can use it. A verification code will be sent to your:

  • mobile phone
  • email address
  • telephone

Check my balance

Your balance and transaction history is connected to your prepaid card. You will require your card and PIN number to check your balance.


Reveal my PIN

A unique PIN is assigned to your prepaid card. You can check your PIN if you forget it. You should not share your PIN with anyone.


Lost or Stolen Cards

If your prepaid card has been lost or stolen, contact 1800 777 704 (24 hours, 7 days) talk to a Territory Families shopfront customer service officer to request a replacement.