Contact the NT Concession and Recognition Unit

For questions about the Northern Territory (NT) Concession or Seniors Recognition Scheme, call the NT Concession and Recognition Unit (NTCRU) on 1800 777 704 (free call).

Member assist agents

Member assist agents are available to help scheme members.

They can do the following:

• explain how the schemes work
• answer membership questions
• help you manage your NT Seniors Recognition Scheme prepaid card.

The Council on the Ageing (COTA) NT is a member assist agent.

Contact COTA NT by calling 08 8941 1004 or go to the COTA NT website.

Organisations that would like to become a member assist agent should contact the NTCRU.

Submit feedback

You can submit feedback by phone, email or mail.

NT Concession Scheme/NT Seniors Recognition Scheme
PO Box 37037
Winnellie NT 0821
ntconcessionandrecognition@nt.gov.au

Phone: 1800 777 704

Make a complaint

You can make a formal complaint online, by phone, email or mail.

For online complaints, go to the Territory Families, Housing and Communities website.

Practice Complaints and Investigations Unit
Territory Families, Housing and Communities
PO Box 37037
Winnellie NT 0821
Phone: 1800 750 167
tf.complaints@nt.gov.au

If a staff member receives a complaint, they will try to resolve it for you or refer it to their manager.

If you are unhappy with the outcome, your complaint may be referred to the Practice Complaints and Investigation Unit.