Contact the NT Concession and Recognition Unit

For questions about the Northern Territory (NT) Concession or Seniors Recognition Scheme, call the NT Concession and Recognition Unit (NTCRU) on 1800 777 704 (free call)

Find a service centre

You can find out more about the schemes by visiting your nearest customer service centre.

16 Parap Road, Arnhemica House, Parap

Opening hours

Monday 8:30am to 4pm
Tuesday 8:30am to 4pm
Wednesday 8:30am to 4pm
Thursday 8:30am to 4pm
Friday 8:30am to 4pm

Location

Cascom Plaza Building 2B2, 17 Scaturchio Street, Casuarina

1800 777 704

Opening hours

Monday8:30am to 4pm
Tuesday8:30am to 4pm
Wednesday8:30am to 4pm
Thursday8:30am to 4pm
Friday8:30am to 4pm

Location

Unit 1-2, 36 Georgina Crescent, Yarrawonga

1800 777 704

Opening hours

Monday8:30am to 4pm
Tuesday8:30am to 4pm
Wednesday8:30am to 4pm
Thursday8:30am to 4pm
Friday8:30am to 4pm

Location

Government Centre
5 First Street, Katherine

1800 777 704

Opening hours

Monday8:30am to 4pm
Tuesday8:30am to 4pm
Wednesday8:30am to 4pm
Thursday8:30am to 4pm
Friday8:30am to 4pm

Location

60 Hartley Street, Mwerre House, Alice Springs

1800 777 704

Opening hours

Monday8:30am to 4pm
Tuesday8:30am to 4pm
Wednesday8:30am to 4pm
Thursday8:30am to 4pm
Friday8:30am to 4pm

Location

93 Chesterfield Circuit, Nhulunbuy

1800 777 704

Opening hours

Monday8:30am to 4pm
Tuesday8:30am to 4pm
Wednesday8:30am to 4pm
Thursday8:30am to 4pm
Friday8:30am to 4pm

Location

172 Paterson Street, Tennant Creek

1800 777 704

Opening hours

Monday8:30am to 4pm
Tuesday8:30am to 4pm
Wednesday8:30am to 4pm
Thursday8:30am to 4pm
Friday8:30am to 4pm

Location

Member assist agents

Member assist agents are available to help scheme members.

They can do the following:

  • explain how the schemes work
  • answer membership questions
  • help you manage your NT Seniors Recognition Scheme prepaid card.

The Council on the Ageing (COTA) NT is a member assist agent.

Contact COTA NT by calling 08 8941 1004 or go to the COTA NT website.

Organisations that would like to become a member assist agent should contact the NTCRU.

Submit feedback

You can submit feedback by phone, email or mail.

NT Concession Scheme/NT Seniors Recognition Scheme
PO Box 37037
Winnellie NT 0821
ntconcessionandrecognition@nt.gov.au 

Phone: 1800 777 704

Make a complaint

You can make a formal complaint online, by phone, email or mail.

For online complaints, go to the Territory Families, Housing and Communities website.

Practice Complaints and Investigations Unit
Territory Families, Housing and Communities
PO Box 37037
Winnellie NT 0821
Phone: 1800 750 167
tf.complaints@nt.gov.au

If a staff member receives a complaint, they will try to resolve it for you or refer it to their manager.

If you are unhappy with the outcome, your complaint may be referred to the Practice Complaints and Investigation Unit.


Last updated: 19 May 2021

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