Information for optometrists

If you're an approved optometrist for the Northern Territory (NT) Concession Scheme, you can help members access their spectacles concessions.

Help eligible people apply for the scheme

If you think a client is eligible for the NT Concession Scheme, you can help them to:

  • check their eligibility
  • fill in an application.

Read the eligibility and how to apply information graphic PDF (2.4 MB).

You must ensure:

The application process may be delayed if the application does not include the required ID documents.

Become an approved optometrist

If you're a NT business, you can apply to register as an approved optometrist for the NT Concession Scheme.

To become an approved optometrist, you must:

  • be a registered NT business
  • hold appropriate accreditation and insurances
  • not be subject to any legal action
  • agree to operate under the approved business code of practice
  • read the terms and conditions.

Approved business code of practice

All businesses providing services for the NT Concession Scheme must follow the approved business code of practice.

The code helps protect scheme members when they buy products and services.

As an approved business, you must provide a fair and professional service.

Read below to find out how to comply with the code.

You must:

  • be ethical, fair and professional
  • not do or fail to do anything which would bring into disrepute:
    • the schemes
    • Territory Families, Housing and Communities (TFHC)
  • be courteous and culturally sensitive towards members
  • keep private or sensitive information confidential
    • unless the member has agreed for it to be disclosed
  • ensure that all staff dealing with members:
    • are trained to provide the products and services
    • understand the schemes, including eligibility requirements
  • not mislead or deceive members about the schemes, products or services
  • follow all anti-discrimination, anti-corruption, anti-bribery and anti-money laundering laws
  • not engage in any fraud or corruption
  • provide full disclosure to TFHC and members of any service fees
    • including information about the additional service being purchased by the member.

You must:

  • inform members of all available products and service options
    • including the option which represents best value for money
  • offer to members any discounts which the vendor would offer to another member of the public
  • not discourage members from approaching other approved vendors to:
    • compare prices or
    • products or services.

You must ensure that:

  • all products offered to members are:
    • of acceptable quality
    • fit-for-purpose
    • accurately described
    • provided within a reasonable time
    • satisfy any express warranty provided by the vendor
  • all services given to members are:
    • provided with due care and skill
    • fit-for-purpose
    • provided within a reasonable time.

Businesses must engage in any audit or reporting processes if requested by TFHC.

This is in addition to any processes specified in the scheme terms and conditions.

Terms and conditions for approved vendors

Ongoing participation in the scheme is subject to and conditional upon an approved vendor complying at all times with the scheme terms and conditions.

Vendor terms and conditions PDF (878.0 KB)
Vendor terms and conditions DOCX (188.5 KB)

To check a member's spectacle concession due date, call the NT Concession and Recognition Unit on 1800 777 704.

Last updated: 29 November 2021

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