Complain about your school
This page has information if you have a complaint about your child's school, how the complaint is managed and contact details for government and non-government schools.
Where to make your complaint
If you have a complaint about your child's school, talk to your child's teacher or principal first. Your issue may be easily resolved.
If you are unable to resolve the issue contact either the Department of Education if it is a government school or the relevant organisation if it is a non-government school.
Complaints about a government school
To make an enquiry or a complaint about a government school contact the school's regional office by phone or email email@example.com.
|Darwin||(08) 8999 5638|
|Palmerston and rural||(08) 8944 9200|
|Alice Springs||(08) 8951 1602|
|Arnhem||(08) 8987 0807|
|Katherine||(08) 8927 5391|
|Barkly||(08) 8962 4586|
Complaints about non-government schools
If you have a complaint about a non-government school, the websites have further information:
- Catholic Education Office
- NT Christian Schools Association
- Association of Independent Schools of the NT
If you are not satisfied with the action taken by the non-government school provider you can refer the complaint to the Department of Education by either:
- phone: (08) 8901 4944.
- email: firstname.lastname@example.org
Vocational education and training
If you have a complaint about vocational education and training in schools you can contact the Department of Education by either:
- general vocational education and training: (08) 8901 1357
- apprentices and traineeships: (08) 8901 1329.
You can also make a complaint to the Australian Skills Quality Authority. Go to the Australian Skills Quality Authority website for more information.
You contact Quality Education and Care NT by either:
- phone (08) 8999 3561
- email: qualityecnt.DET@nt.gov.au
Read more about making a complaint about an early childhood service.
How your complaint is managed
For government schools your complaint will be managed as follows:
- your complaint will be acknowledged within five working days of receipt
- your complaint will be addressed promptly
- you will be kept up-to-date with the progress of your complaint.
We will need some personal information to help us address your concerns.
This information will be given to the school unless you tell us not to when you lodge the complaint.
To help resolve your complaint quickly you must do all of the following:
- be clear about your concerns and the outcome you are seeking
- raise your concerns in a courteous and respectful manner
- provide your contact details.
Go to the Department of Education website for more information about making a complaint.
Last updated: 03 August 2018