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Vocational education and training (VET) complaints

Vocational educational and training (VET) gives you skills and knowledge to do a job in the workplace such as in retail, an office or a trade. VET is sometimes delivered as part of a students secondary school education.

VET programs in schools

VET is regarded as VET for Secondary Students (VETfSS) when the student is:

  • gaining credit towards a recognised qualification within the Australian Qualifications Framework (AQF)
  • completing their Northern Territory Certificate of Education and Training (NTCET)
  • contributing the completion towards an Australian Tertiary Admissions Rank (ATAR)
  • enrolled in a school.

Make a complaint about a VETfSS program

If you have completed step 1 and you're unhappy with the outcome, you are ready to make a complaint.

Other VET programs

If you or your child are participating in a VET course that is not part of a secondary education, follow the registered training organisations (RTOs) complaints and appeals process.

If you are unhappy with the outcome, or if you believe a training provider is not meeting their obligations, you can also make a complaint to the Australian Skills Quality Authority (ASQA).

For more information, go to the Australian Skills Quality Authority website.