Step 1. Start a conversation

Starting a conversation about your concerns can often lead to a quick and positive outcome.

Before you start

If you have already tried to resolve your concern directly with the school or service area you can go to step 2 - make a complaint.

	Know what your main concern is.
	You can raise your concern by phone or email or you can ask for a meeting.
	Think about what a good outcome could be and if the school or service area could support this.
	You can have a support person or an advocate to assist you.
	Both you and the school or service area will need to respect each other's opportunity to share thoughts, ideas and give feedback.
	They will listen and work with you to resolve your concerns.
	If you're unhappy with the outcome you can go to step 2 - make a complaint.