Provide procurement feedback

You can tell government about your procurement experiences.

You should tell the agency managing your procurement first.

Follow the below process to provide feedback.

Tender debrief

A debrief is offered to all tenderers.

It does not matter if you were successful or unsuccessful.

This information helps improve your next tender.

If you have not been offered a debrief, call Procurement Policy on 08 8999 1490 or email

Make a complaint

If you are unsatisfied with an outcome from a procurement process, you can submit a complaint.

You can submit a complaint during an active tender.

To make a complaint you can contact:

  • the officer listed on your tender documents,
  • the agency directly.

If your complaint is about how an agency has adhered to the Buy Local Plan during procurement, contact the buy local industry advocate.

For more information on the complaints process, read the tendering guide PDF (355.5 KB).

To report improper conduct such as corrupt or criminal activities, go to the Office of the Independent Commissioner Against Corruption (ICAC) website.

Next step

If your complaint has not been resolved, you can refer the complaint to Procurement Policy.

They can help with:

  • communication between you and the agency
  • provide further options.

To make a complaint with Procurement Policy, use one of the below options.

Online form

Complete the online form.

Call us

You can call 08 8999 1490.



Last updated: 23 July 2020

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