Returns and refunds on goods
If there is a problem with goods you have bought, depending on the problem, you can get a replacement, refund, repair, or other type of remedy.
This guide provides information on:
- what happens when an item is faulty
- how the problem can be fixed
- when you can get a refund
- what happens if you bought the item on sale, second-hand or online.
Last updated: 11 June 2015
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