Online shopping and mail order

Online shopping and mail order can give you access to a cheaper and wider range of goods and services.

You should be aware of the risks and understand your rights before you buy.

This guide provides information on doing your research, buying from overseas, paying securely online and online classified scams.

Your rights online

When you buy online you are covered by the same laws as when you buy an item or service from a physical store, as long as the online store is an Australian registered business.

Find out more about consumer guarantees under Australian law.