If there is a problem with goods you have bought, depending on the problem, you can get a replacement, refund, repair, or other type of remedy. 

This guide provides information on:

  • what happens when an item is faulty
  • how the problem can be fixed
  • when you can get a refund
  • what happens if you bought the item on sale, second-hand or online.

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Last updated: 28 November 2017