Online shopping and mail order

Buying from an international trader

When you buy goods or services from an Australian-based online trader you are protected by the Australian Consumer Law.

To find out more go to the Australian Consumer Law website.

If you buy online from an overseas trader, Australian Consumer Law may not apply and may only offer you limited protection.

This means if the goods are faulty you may have trouble getting them repaired, replaced or refunded.

Examples of international traders are:

  • a Hong Kong business selling watches on eBay
  • a store selling clothes, books or DVDs where the business is located in another country.

Know your rights

The business must comply with the consumer protection laws of their own country.

They may also have their own refunds and returns policy with additional rights.

You should read the policy on their website.

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Last updated: 16 June 2020

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