Online shopping and mail order

Before you buy online

Before you buy online you may want to check your local shops to see if they can offer a good price and deliver the goods you need.

Ask around for recommendations from friends and family, or search on the internet for reviews or blogs.

Try to use reputable, well-known retail websites.

Research the online seller

For smaller or lesser known online sellers, look for a phone number and physical address and call them if you have doubts.  

You should also do all of the following:

  • read internet reviews on the online retailer by typing their name into a search engine
  • check the seller’s policy on returns, refunds, shipping, insurance and warranties, especially if they are based outside of Australia
  • check the website has a secure payment system
  • phone or email the trader to ask about their goods and services.

Before you buy an item

You should check all of the following:

  • postage and packaging costs
  • refund and return policies
  • if there is a warranty or money-back guarantee - get it in writing if possible
  • if the goods are insured in transit and who pays for insurance
  • any conditions in the fine print
  • confirm when the item will be delivered or set a delivery date
  • if the trader has a street address as well as post office box and phone number, this will make it easier to contact them if there is a problem.

You should keep a record of your transaction by printing or taking a screenshot of your order confirmation, invoice or tax receipt.

Print all pages in this section

Last updated: 06 February 2019

Share:

Was this page useful?

Describe your experience

More feedback options

To provide comments or suggestions about the NT.GOV.AU website, complete our feedback form.

For all other feedback or enquiries, you must contact the relevant government agency.