Mobile phones: your rights

You should be aware of the latest consumer advice to protect your rights. 

You have rights when you buy mobile phone handsets and other mobile services.

Mobile phone providers must do all of the following:

  • provide clear and accurate information in their contracts and bills
  • provide good service and deal quickly with complaints
  • provide a repair, replacement, refund, compensation or cancellation depending on the circumstances.

If there is a problem with your handset you may be entitled to a repair, replacement or refund.

If you have a problem with your mobile service you may be entitled to cancel it.

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Last updated: 28 November 2017