Protecting your phone

Most phones have security features which stop other people using it.

For example, you can set a PIN lock which must be entered before anyone can use the phone.

Locking your phone with a PIN will prevent someone else from making expensive calls without you knowing.

You may want to take out insurance, which is available through some contracts.

Make sure you read the terms and conditions.

Selling or giving away your mobile phone

If you decide to sell your mobile phone or give it away, you should protect your personal information.

The information on your phone can be stored in two ways:

  • on your SIM card - a small removable card that stores data such as your identity number, phone number, list of contacts and stored texts
  • on the phone memory.

If you remove your SIM card, your personal information may still be stored on the phone.

You will need to delete the phone memory to be sure the new phone owner can’t access your contacts and other sensitive information. 

Your identity number

Every mobile phone has a unique 15-digit electronic serial number known as an International Mobile Equipment Identity (IMEI) number.

Dial *#06#to find out your IMEI. You should write it down and keep it in a safe place.

Lost or stolen phones

If your phone is stolen you should tell your network provider and the police as soon as possible.

If you have your IMEI number they will be able to block your handset so a thief can’t use it, even if they change the SIM card.

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Last updated: 28 November 2017