Replace your driver licence card if lost, stolen or damaged
If your driver licence is lost, stolen or damaged or compromised, you can request for a replacement card.
You can also do so if you've recently been affected by a data breach.
How to request
When submitting your request, you must provide all of the following to the MVR:
- full name
- date of birth
- residential address
- if your address has changed, you must inform MVR - find out how to change your contact details
- contact phone number.
You must also pay a licence replacement fee and you may need to show evidence of identity.
If you're getting a replacement card due to a data breach, you can seek reimbursement from the affected organisation by presenting your transaction receipt.
To submit your request, choose any of the below options and include the above details.
Australia Post or MVR office
You can apply for a replacement card in person:
- at a participating post office - you'll need your licence number to do this
- learn more about other MVR transactions at your post office
- at your local MVR office.
You can pay the fee by cash, BasicsCard, EFTPOS, Visa or Mastercard.
Phone
You can request a replacement card by calling 1300 654 628.
You can pay the fee by Visa or MasterCard.
After you apply
Once your request is processed, you will get a receipt, which you must keep with you at all times when driving.
This is your authority to drive until your driver licence card arrives at your recorded postal address.
Standard mail delivery times apply.
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