Making an appointment in the Outpatient Department
You need a written referral from an authorised health care professional for an appointment to see a specialist in the Outpatient Department. You cannot self-refer.
Once your referral has been reviewed by the specialist you will be offered a choice of times and dates for your appointment.
If you have a mobile phone, you will receive a text message two days before to remind you about your appointment.
If your appointment is non-urgent, you will be sent an appointment letter.
You should tell the hospital if your phone number or address changes.
Attending your appointment
You should arrive on time for your appointment. If you're late the doctor may not be able to see you.
Bring your current Medicare card as it will need to be checked when you arrive at reception. If you don't have a Medicare card you may be charged extra fees.
Cancellations and rescheduling
Sometimes the number of emergency appointments may mean your appointment is postponed.
You must give 24 hours notice if you need to reschedule your appointment, so other patients can be offered your appointment.
If you need to cancel your appointment call 1800 761 855.
If you miss your appointment
If you don't go to your scheduled outpatient appointment, your medical history will be reviewed and you may be removed from the waiting list.
Alternatively, a specialist may decide that you still need urgent or non-urgent care.
If you need urgent care, hospital staff will phone you and book another appointment.
If you need non-urgent care, you will be sent a letter inviting you to contact the Outpatient Department to book another appointment.
If you don't contact the Outpatient Department within 30 days you will be discharged from the specialist clinic.
The hospital will consider your circumstances if you are disadvantaged or are experiencing genuine hardship.
Contact Outpatient Department
Call 1800 761 855 from Monday to Friday between 8.30am to 4pm.
Fax: (08) 8951 7505.
Aboriginal interpreter services
The Aboriginal Interpreter Service provides a 24 hour on-call service: (08) 8999 8353.
Or you can make a booking through the Aboriginal Interpreter Service in Alice Springs by calling (08) 8951 5576.