Operating a caravan park

A caravan park operator is responsible for keeping their caravan park in a reasonable state of repair. This includes rented caravans or caravan sites.

General repairs

If repairs are required, a resident should notify you in writing. After you receive notice, you have seven business days to make the repairs or arrange for the repairs to be made. 

You need to tell the resident that you have made the repairs or arranged for repairs to be made.

A resident can organise their own repairs in some circumstances. 

Emergency repairs

If emergency repairs are required, a resident should notify you in writing. After you receive notice, you have five days to make the repairs or arrange for the repairs to be made. 

You need to tell the resident that you have made the repairs or arranged for repairs to be made.

If you do not make the repairs, or make arrangements for repairs, a resident can apply to the Northern Territory Civil and Administrative Tribunal to get the repairs made.  

The time frame for the repairs to be completed will be stated in the order issued by the tribunal.

This only applies to emergency repairs. 

What an emergency repair is

An emergency repair is any of the following:

• blocked or broken toilet on the agreement property
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• limited or no gas, electricity or water supply to the premises
• broken essential service or appliance needed for water or cooking
• fault or damage that makes premises unsafe or not secure
• fault or damage that is likely to injure a person, damage property or unduly inconvenience a resident.

Choice of repairer

You can nominate specific repairers for different types of repairs. You need to list the details of nominated repairers either:

• in the occupancy agreement
• or in writing to the resident.