Renting in a caravan park

Caravan park residents should report repairs to the park operator. 

The operator is responsible for keeping the caravan park safe and habitable. 

This includes all of the following:

• rented caravan sites
• rented caravans
• other areas in the caravan park including common areas like kitchen and laundry.

General repairs

If repairs are needed, notify the operator in writing. You should tell the operator as soon as practical after you discover repairs are needed.

After receiving notice, the operator has seven business days to either: 

• make the repairs
• or make arrangements to have the repairs carried out.

Emergency repairs

If you need an emergency repair, you should notify the operator in writing. After receiving notice, the operator has five days to either:

• make the repairs
• or make arrangements to have the repairs carried out.

If the operator does not make the repairs, or make arrangements for repairs, you can apply to the Northern Territory Civil and Administrative Tribunal to get the repairs made within a certain period of time. 

This only applies to emergency repairs. 

What an emergency repair is

An emergency repair is any of the following:

• blocked or broken toilet on the agreement property
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• limited or no gas, electricity or water supply to the premises
• broken essential service or appliance needed for water or cooking
• fault or damage that makes premises unsafe or unsecure
• fault or damage that is likely to injure a person, damage property or unduly inconvenience a resident.

Choice of repairer

The operator can nominate specific repairers for different types of repairs. 

The details of nominated repairers will be listed in your occupancy agreement or provided in writing by the operator.