Tap and Ride card

Each time you board a bus tap your card on the card reader next to the bus driver.

Hold the card steady for a couple of seconds until you hear the beep. This tells you the fare has been deducted.

The card reader will not deduct further fares or trips if you tap a few times in a row.

If you board more than one bus before the expiry time of your fare the card reader will automatically acknowledge your fare payment.

The card reader will display a message that this is a 'follow on' trip and will not deduct further funds from your card.

You do not need to 'tap off' when you exit the bus.

Each time you tap your card the bus card reader will display:

• the expiry date of your card if you have a weekly fare
• or the number of trips remaining if you have a multiple trip fare.

You can ask the bus driver to check the balance on your card.

You can also visit the ticket office at any bus interchange and a customer service officer will check the balance for you.

Your Tap and Ride card is valuable. You should look after it and keep it safe. Lost Tap and Ride cards can't be refunded.

If you have lost your Tap and Ride card you should submit a lost property form. If your card is found it may be returned to you.

If your card is faulty

If your card doesn't work when you tap it on a card reader and you have credit, take it to a ticket office at any interchange, along with evidence of identity and the receipt of your purchase.

The fault will be investigated and you may get a new card.

If your Tap and Ride card shows signs of physical damage it will not be investigated. You can't get a refund for a damaged card.

You can also call 08 8924 7666 to speak to a customer service officer.