Feedback and complaints about public housing
This page has information for public housing tenants and other people who want to give feedback or make a complaint about public housing.
What can you give feedback or complain about
Feedback or complaints can relate to any of the following:
- the service provided by the Department of Housing
- the decision making by the department
- people that work for the department
- antisocial behaviour by public housing tenants and their visitors
- how complaints are handled.
Antisocial behaviour complaints
To report antisocial behaviour in or around public housing properties, you can do any of the following:
- phone: 1800 685 743
- fill in the online antisocial behaviour complaint form - this gives you the option to be anonymous
- go to your local housing office and talk to someone at the counter
- email: publichousingsafety@nt.gov.au.
For urgent complaints outside business hours from 4pm to 8am, including public holidays and weekends, call the Northern Territory Police on 131 444.
Other complaints
To make a general complaint, or complain about a department staff member or public housing safety officer, you can do any of the following:
- fill in the public housing complaint form
Public housing complaint form (258.9 kb)
Public housing complaint form (445.8 kb) - phone: 1300 301 167 and speak to a department officer
- email: housing.complaints@nt.gov.au.
How to submit your form
You can submit your form:
- in person at your local housing office
- by email to housing.complaints@nt.gov.au
- by mail to GPO Box 4621, Darwin NT 0801.
Positive feedback
To give positive feedback about a staff member or other experience with the Department of Housing call 1300 301 167 or go to your local housing office.
Last updated: 06 November 2018