If you are moving your household goods within the Northern Territory (NT) or interstate, you should have a moving plan that includes getting quotes, making an inventory and insurance.
The Australian Furniture Removals Association (AFRA) sets professional standards in furniture removals and has information about the industry.
Go to the AFRA website for a list of companies who are members of the association operating in your area, and a guide to help you plan your move.
Choose a removal company
It’s best to choose a removal company that is a member of AFRA.
You should get any quotes in writing. Read more about quotes and estimates.
Your quote should include all of the following:
- the full costs of freighting the goods
- the pick-up date
- delivery date
- any storage costs
- any other special instructions.
Smaller transport companies are sometimes cheaper but goods are often offloaded to another carrier without your knowledge or approval.
Backloading companies are sometimes cheaper but goods are often kept in storage for a time before being loaded for their destination.
Make an inventory
Make a full list of goods that are being moved, including the number of boxes and their contents. Make sure both parties sign the inventory.
You should insure your goods. Accidents do happen, such as truck rollovers and floods. Or your goods could be lost.
When insuring your goods, you do not have to use the company recommended by the removalist.
There are a number of companies that insure removals and you should get a few quotes.
The cheapest quote may not be the best for you.
Read the insurance policy carefully to make sure you are covered for everything you need. Check the excess you have to pay if you make a claim.
If you have valuable items, heirlooms or items that can’t be replaced, you should carry them with you when you travel if you can.
You can call the Australian Furniture Removals Association on 1800 671 806 or go to the AFRA website.
For more advice contact NT Consumer Affairs.
Last updated: 06 February 2019
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