Dispute with a business

Contact details for help with your dispute

For help with your dispute, your first point of contact should be Consumer Affairs, who administer the Australian Consumer Law in the Northern Territory.

Some specific consumer issues are the responsibility of other agencies. Consumer Affairs can refer you to the agencies, also listed below.

Consumer Affairs can do all of the following:

  • deal with complaints about a business
  • provide information before you buy
  • refer to other services including state, territory and national consumer agencies.

For more information go to the NT Consumer Affairs website.

NT Consumer Affairs contacts 

Location Mail Email Phone Fax
Darwin
1st floor The Met Building
13 Scaturchio Street
Casuarina 0810
PO Box 40946
Casuarina NT 0811
consumer@nt.gov.au 1800 019 319 (08) 8935 7738
Alice Springs
Westpoint Complex
Corner Railway and Stott Terraces
Alice Springs 0870
PO Box 1745
Alice Springs NT 0871
consumer@nt.gov.au 1800 019 319 (08) 8935 7738

Other contacts

Type of dispute Who Phone Web
Banking, credit and insurance. If your financial lender is a member they can give you free and independent advice. Financial Ombudsman Service 1300 780 808 www.fos.org.au

Banking, credit and insurance. If your financial lender is a member they can give you free and independent advice.

Credit and Investments Ombudsman

1800 138 422 www.cio.org.au
Banking, credit and insurance. If your financial lender is a member they can give you free and independent advice. Australian Securities and Investments Commission 1300 300 630www.asic.gov.au  
Food labelling Department of Health (08) 8922 7377 www.hcscc.nt.gov.au
Health services Health and Community Services Complaints Commission 1800 004 474 www.hcscc.nt.gov.au
Internet and telecommunications Telecommunications Industry Ombudsman 1800 062 058 www.tio.com.au
Postal services Postal Industry Ombudsman 1300 362 072 www.pio.gov.au
Privacy Office of the Australian Information Commissioner 1300 363 992 www.oaic.gov.au
Product safety Australian Competition and Consumer Commission 1300 302 502 www.productsafety.gov.au
Property Agents Licensing

Department of the Attorney-General and Justice

(08) 8999 1800
Scams SCAMwatch 1300 795 995 www.scamwatch.gov.au
Telemarketing The Do Not Call Register 1300 792 958 www.donotcall.gov.au
Legal advice for residential tenancies. Consumer Affairs can help with general enquiries. Tenants' Advice Service (08) 8982 1111 www.dcls.org.au
Weights and measures National Measurement Institute 1300 686 664 www.measurement.gov.au

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Last updated: 28 November 2017