Dispute with a business

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Contact details for help with your dispute

For help with your dispute, your first point of contact should be Consumer Affairs, who administer the Australian Consumer Law in the Northern Territory.

Some specific consumer issues are the responsibility of other agencies. Consumer Affairs can refer you to the agencies, also listed below.

Consumer Affairs can do all of the following:

  • deal with complaints about a business
  • provide information before you buy
  • refer to other services including state, territory and national consumer agencies.

For more information, go to the NT Consumer Affairs website.

LocationMailEmailPhoneFax
Darwin
1st floor The Met Building
13 Scaturchio Street
Casuarina 0810 		PO Box 40946
Casuarina NT 0811 		consumer@nt.gov.au 1800 019 31908 8935 7738
Alice Springs
Westpoint Complex
Corner Railway and Stott Terraces
Alice Springs 0870 		PO Box 1745
Alice Springs NT 0871 		consumer@nt.gov.au 1800 019 319 08 8935 7738

Type of disputeWhoPhoneWeb
Banking, credit and insurance. If your financial lender is a member, they can give you free and independent advice. Financial Ombudsman Service 1300 780 808 fos.org.au

Banking, credit and insurance. If your financial lender is a member, they can give you free and independent advice.

Credit and Investments Ombudsman

1800 138 422 cio.org.au
Banking, credit and insurance. If your financial lender is a member, they can give you free and independent advice. Australian Securities and Investments Commission 1300 300 630asic.gov.au  
Food labelling Department of Health 08 8922 7377 hcscc.nt.gov.au
Health services Health and Community Services Complaints Commission 1800 004 474 hcscc.nt.gov.au
Internet and telecommunications Telecommunications Industry Ombudsman 1800 062 058 tio.com.au
Postal services Postal Industry Ombudsman 1300 362 072 ombudsman.gov.au/complaints/postal-industry-complaints
Privacy Office of the Australian Information Commissioner 1300 363 992 oaic.gov.au
Product safety Australian Competition and Consumer Commission 1300 302 502 productsafety.gov.au
Property Agents Licensing

Department of the Attorney-General and Justice

1800 193 111 
Scams SCAMwatch 1300 795 995 scamwatch.gov.au
Telemarketing The Do Not Call Register 1300 792 958 donotcall.gov.au
Legal advice for residential tenancies. Consumer Affairs can help with general enquiries. Tenants' Advice Service 08 8982 1111 dcls.org.au
Weights and measures National Measurement Institute 1300 686 664 measurement.gov.au

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