Scams

The more time you spend online, the more likely it is you’ll encounter scams and other cybercrime.

Follow the tips below to reduce your risk.

Think and check before you click

• Hover over links and email addresses to view the pop up address. Check it's the legitimate address.
• Don’t download attachments unless you’re sure the message is legitimate.
• Emails from governments in Australia generally come from an email address that ends in ‘gov.au’.
• If a government email contains a link, that link should also include ‘gov.au’ or take you to a web address that includes ‘gov.au’.

Keep your personal details safe

• Don’t provide your password or personal details via a link in a message. Instead manually type the official web address into a web browser or use official apps.
• Be alert to unsolicited emails or SMS’s requesting sensitive or personally identifiable information or an urgent action.
• If you’re unsure, verify any request you’ve received by contacting the organisation directly. Do this by using publicly sourced details, such as the contact information on an official website. Don’t use the details in the message.

Update your device

• Updating software improves your device’s performance and makes it more secure.
• Setting up your device to automatically install updates will fix weaknesses in your software.

Report scams

• If you have provided bank account details, contact your bank immediately and report the incident to the Australian Cyber Security Centre.
• To report a spam SMS or to check the latest scams, visit the Australian Government's Scamwatch.
• If you are the victim of a data breach or have experienced identity theft, contact ID Care.