Security licences

You can make a complaint about a private security provider regarding their behaviour or how they operate.

Make a complaint

The complaint process is outlined under part 6 of the Private Security Act 1995.

Make a complaint in writing to securitycompliance.ditt@nt.gov.au.

The complaint must include:

• your contact details
• information and facts about what happened.

After you make a complaint

Your complaint will be investigated.

There are no legislated time frames for resolving a complaint but every effort will be made to investigate promptly.

A decision will be made by the Director of Private Security Regulation as soon as possible.

A decision notice will be given to the:

• person who made the complaint
• security provider who the complaint was made against.

Penalties

If the investigation confirms the complaint, action can be taken against the private security provider.

The penalty imposed depends on the seriousness of the incident.

Penalties can include:

• reprimands
• fines
• conditions placed on the providers licence
• suspension or cancellation of the licence.