Lotteries and community gambling

If you are dissatisfied with a trade lottery you can complain in writing to the Director of Gaming Control, who may investigate. The lottery organiser must demonstrate they have complied with the Act and any other conditions.

What to include in a complaint

Your complaint needs to be clear and you must include the following:

• name of the person conducting the trade lottery
• date and location of the lottery
• how the trade lottery was promoted
• your particular concerns
• permit number - if relevant and available.

Where to send a complaint

​Send your written complaint to the Director of Gaming Control at a Territory Business Centre.

If a complaint is upheld

If the Director of Gaming Control upholds your complaint after an investigation, they can direct the organiser of the lottery to do any of the following:

• validate the draw
• invalidate the draw and undertake another draw under the supervision of the Director of Gaming Control
• cancel the lottery or game of chance and take action.

Penalties

If the lottery organiser is found to have been in breach of the Act or regulations the following may apply:

• the permit may be revoked
• the status of an approved association may be revoked and/or they may be fined 17 penalty units.

Read about penalty units on the Attorney-General's Department website.