Repairs and maintenance of your public housing home

You must report anything broken or damaged in your home as soon as possible.

To keep your house safe, secure and pest free, it is important to keep it in good condition.

How to report maintenance and repairs

You can report any of the following ways:

• contact your local housing maintenance officer
• visit your local housing office
• call 1800 104 076.

You can also call any of the following numbers:

Top End
Phone: 08 8995 5122

Arnhem 
Phone: 08 8987 0576

Barkly 
Phone: 08 8962 4558

Big Rivers (Katherine) 
Phone: 1800 104 076

Central Australia 
Phone: 08 8951 5501

Greater Darwin
Phone: 08 8999 8860

Report an urgent issue after hours

If you need to report an urgent repair or maintenance issue after hours, call the repairs and maintenance hotline on 1800 104 076.

You will need to hold while your call is diverted to the after hours call centre.

Repairs you should report

Examples of items that may need to repair are:

• blocked toilets
• blocked drains
• sewage leaks
• leaking water mains and pipes
• exposed electrical wires
• gas leaks
• dripping taps or taps that are tight to turn
• stove elements that are not working
• fans that are not working properly
• power points that are not working.

Repairs you have to pay for

If you or someone else has damaged your home, you may have to pay for the repairs.

How long repairs will take

Some things will be fixed more quickly than others.

Things that are dangerous will be repaired first.

This includes any of the following:

• blocked toilets
• blocked drains
• sewage leaks
• leaking water mains and pipes
• exposed electrical wires
• gas leaks.

Who does the repair work

Local housing maintenance officers will do general repairs to your home.

Housing officers will organise a contractor to fix any repairs that need a qualified trade.

For more information, contact your regional remote housing office.