Dispute with a business: make a formal complaint

If you have a dispute with a trader, NT Consumer Affairs can help in trying to resolve the dispute. This process is known as conciliation.

Conciliation is a voluntary process where a fair trading officer will act on your behalf to reach an agreeable outcome that is suitable for both parties.

As this is a voluntary process, Consumer Affairs cannot make a trader take part or direct them to take a certain course of action.

Find out more about how to deal with a dispute with a business.

Once you have discussed the problem with a fair trading officer, and they are able to help, you can submit a conciliation request with Consumer Affairs.

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