Your responsibilities when it comes to product safety and selling goods.
As a supplier, you must follow mandatory safety standards and rules to sell products.
If you don't, there are penalties and consequences in place.
Meet safety standards
The products you sell must meet Australian safety and information standards.
If they pose a safety risk, they may be recalled.
Understand consumer rights
Your customers have rights. These include a guarantee that the products and goods they buy are:
- of acceptable quality
- match the description, sample or demonstration model they were shown
- are fit for their intended purpose
- have a clear title unless otherwise stated
- don't have any money owing on them
- come with a right to undisturbed possession.
If the products you sell don't meet these requirements, then your customer can ask for a refund or replacement. Find out more about consumer guarantees under Australian law.
For more information on consumer protection in the Northern Territory (NT), contact NT Consumer Affairs.
You must provide your customer with a receipt for any sale of $75 or more.
A customer can also ask for a receipt for any sale under $75. You must provide this to the customer within seven days.
What to include
A receipt must include:
- your business name and ABN or ACN
- date of supply
- details about the product or service purchased
- the price.
Follow trade measurements
You must comply with Australian trade measurement laws if your business:
- sells goods by measurements
- manufactures, packs, imports or sells pre-packaged goods.
For more information, go to the Australian Government's National Measurement Institute website.
To find out about calibrating measuring instruments or the location of public weighbridges:
2 August 2021, 11:32 pm