Interpreting fees
If you use interpreting services, you may have to pay a fee.
Some services are free for Northern Territory (NT) Government agencies and non-government community organisations.
Who can access free interpreting services
You can access free interpreting services if you're one of the following:
- childcare centre funded and managed by a NT council
- library managed by an NT council
- an NT-based community, non-profit organization or non-government organisation, that offers casework and emergency services without substantial government funding
- an NT government agency that deals with:
- Australian citizens
- permanent residents
- temporary visa holders - excludes visa breaches.
Services are available to help people get involved in work, education, and their communities.
Our free services include support with:
- education
- healthcare
- housing
- jobs
- personal or family emergencies.
Certain activities such as form filling, research groups, or workshops may come with a cost.
Who needs to pay for interpreting services
You need to pay for interpreting services if you're one of the following:
- private individual
- business
- political party or member of the Legislative Assembly
- religious organisation
- ethnic community group
- federal government agency
- NT government business organisation like Charles Darwin University or TIO.
Fees for face to face or on site interpreting
All interpreting fees exclude GST. A 20% service delivery fee will be added to all interpreting jobs.
The fees will vary depending on what level of interpreter you need.
For information about interpreter credential levels, go to the National Accreditation Authority for Translators and Interpreters website.
Standard hours
Standard hours are 6am to 6pm weekdays.
| Time | Rate |
|---|---|
| Minimum fee - up to 2 hours | $87.06 |
| Each half hour thereafter | $21.76 |
After hours
After hour bookings incur a fee from 6pm to 6am on weekdays, plus weekends and public holidays.
| Time | Monday to Saturday | Sunday and public holidays |
|---|---|---|
| Minimum fee - up to 2 hours | $130.59 | $174.12 |
| Each half hour thereafter | $32.65 | $43.53 |
Travel
If required, you must also pay for interpreter travel.
You must pay for travel if the:
- interpreter has to travel more than 25 km from the ITSNT office and the interpreting job is more than 2 hours:
- one hour is added to your booking for every additional 25 km each way
- interpreting job is more than 50 km (one way).
This cost is usually avoided but may occur if a locally-based interpreter is not available.
Cancellations
To cancel a booking, you must give a minimum of 24 hours notice before the scheduled start time. If not, the cancellation fee will apply. These charges are equivalent to the service charge for the full scheduled duration of the booking.
This fee applies to:
- all agencies and organisations, including those receiving services free of charge or on a fee-paying basis
- pre-booked jobs arranged through TIS National that are funded by ITSNT.
To avoid a cancellation fee, cancel your appointment at least 24 hours in advance during office hours (Monday to Friday, 8:30am to 4pm).
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