Concerns or complaints about your child care service

This page has information about how to raise a concern or complaint about your child care service.

If you have a concern or complaint about your early childhood education and care service, please talk to your child care provider first. Your issue may be easily resolved.

Who to contact

If you are unable to resolve the issue with your child care provider, contact Quality Education and Care NT (QECNT). This is the independent regulatory body that helps Territorians resolve concerns or complaints.

You contact Quality Education and Care NT by either:

How your concern or complaint is managed

You will be contacted within five days to confirm that your complaint has been received.

Your concern or complaint will be addressed promptly.

Your personal information will be kept confidential unless you give consent to disclose the information.

You will be kept up-to-date with the progress of your concern or complaint.

The team will send you a letter about the outcome of your concern or complaint.

Last updated: 27 June 2017