How and when to pay your rent

Your rent is due every Monday.

You start paying rent from the date your tenancy agreement began.

Your first payment includes one week's rent plus an additional one week's rent in advance.

You must pay a minimum of one week's rent in advance.

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Set up automatic payments

You can set up automatic rent payments. These services do not cost anything.

You should contact your local housing office if you need help setting up automatic payments.

Rent Deduction Scheme

If you are receiving a pension from Centrelink you can sign up to the Rent Deduction Scheme.

Centrelink will then pay your rent direct from your pension.

Find out more on the Australian Government's Department of Human Services website.

Income management deductions

You can pay your rent from your income managed money.

Centrelink will pay your rent direct from your income management.

Find out more about income management on the Australian Government's Department of Human Services website.

Direct debits

You can set up regular rent payments from your bank or credit union account.

You rent will be paid directly from the account you nominate.

This means you can pay rent weekly, fortnightly or monthly, as long as your account is kept in credit by at least one week's rent.

Direct payments

You can make direct payments to the below bank account.

Account name: Department of Housing and Community Development
BSB: 085 461
Account number: 512 610 006

Tenants should use their tenancy account number as a reference for any direct payments.

Tenancy account numbers can be obtained from your local housing office.

If you are having problems paying your rent

If you are having trouble making your rental payments, you must contact your local housing office as soon as possible to discuss other payment options and debt management.

How to pay excess water and other bills

You should contact your local housing office as soon as you get billed for excess water or other costs. They may be able to help you put together a plan for future bill payments.

You can pay by any of the following methods:

You need to quote your rent account number as your reference number when making payments over the phone, online or at an Australia Post Office.

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Last updated: 04 October 2018