Lead and communicate with workers
Communication with your staff is critical to your overall business performance.
The downloadable resources on this page are referred to in Your Workforce - a workforce planning guide.
Read how to use the workforce templates to customise the documents for your business.
The key factors important in good leadership include all of the following:
- managing relationships
- motivating employees
- resolving problems and making decisions
- dealing with conflict
- teaching, mentoring, coaching and supporting others by acting as a role model
- modifying one’s own behaviour when necessary
- seeing a new or different path and encouraging others to follow.
As a leader, you are the role model for the way conversations happen in your workplace. Some useful tips for effective communication include all of the following:
- observe the tone of the conversation and body language being used
- be self aware and know your perceptions, beliefs, triggers and behaviours
- be clear on intent and what outcome your want from the conversation
- be committed to the conversation to indicate a high level of concern, credibility and authenticity
- advocate, do not debate or drive home your own view while diminishing someone else’s
- listen to learn what someone else is thinking and what their needs are
- provide opportunities for others to speak
- establish rapport by inquiring after their thinking and feelings about the issue
- clarify assumptions and take a little extra time to let people know what you are thinking
- structure your discussion before the conversation starts.