How to make a complaint about procurement

If you are unsatisfied with an outcome from the procurement process, you can submit a complaint.

You have the right to make a complaint about any Northern Territory (NT) Government procurement process.

Before you make a complaint

Before you make a complaint you need to follow the below steps:

Step 1. Seek feedback from the procuring agency

You should ask why your offer wasn’t successful from the government agency that managed the procurement process.

You will only be provided information about your offer. You can't discuss:

  • the procurement process itself
  • the outcome
  • the merits or shortcomings of other offers.

Step 2. Raise your concerns with the procuring agency

You can lodge a complaint with the procuring agency directly.

Send your complaint to the complaints officer listed in the procurement documents.

If a complaints officer is not listed, check the agency's website.

How to make a complaint

If you are not satisfied with the response from the procuring agency, you can lodge a complaint to NT Government Procurement Liaison.

They can:

  • facilitate communication between you and the procuring agency
  • advise you about any further options.

They can't:

  • review a procurement process, or offer an opinion on the procuring agency's conduct
  • override a legally binding contract
  • force an agency to take any particular course of action
  • provide legal advice.

To make a complaint, complete the feedback form, call 08 8999 5212 or email procurement.liaison@nt.gov.au.

Buy Local Industry Advocate

If you still have concerns after taking the steps above you can refer the matter to the Buy Local Industry Advocate.

Last updated: 05 February 2020

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