Submit a meter reading for a water extraction licence

As part of your responsibilities as a licence holder in the Northern Territory, you must submit water meter readings.

Meter readings are important to help understand:

How often to submit meter readings

Your water extraction licence tells you when your meter readings are due.

Most readings are due within 14 days of the end of each month.

If you don’t submit meter readings, you will be in breach of your licence and may receive a fine.

If you’re unsure, contact us to confirm your reporting dates.

Example

A January meter reading is due before 14 February.

You must submit your water use even if it hasn’t changed for the month.

You must provide an update if:

To submit your meter reading, you can:

call or email the Water Licensing and Regulation team or
use the online web-based portal, My Meter app
- you can access this through the link on your monthly email reminder
- watch the demonstration video below.

You can use the app to:

submit your water meter reading
view water use history:
- your monthly and yearly usage
- pumpage for your region.

Watch the below video for a demonstration of using the My Meter app.

You can also watch it on YouTube in Vietnamese.

Failing to submit a meter reading means you are in breach of your licence conditions and it's an offence.

If you don’t submit a meter reading, you'll receive a warning letter to tell you that you're in breach of your licence conditions.

If you repeatedly breach it, you may get a fine:

If you think you received a warning letter or fine in error, contact the Water Licensing and Regulation team as soon as possible.

If you have any questions, call 08 8999 4455 or email water.regulation@nt.gov.au.