Tap and Ride card
Travel cards are not transferable and each person travelling will need to purchase their own card.
You can't use your travel card to pay another person's fare at the same time as your own. This will ensure you are only charged for one trip at a time.
Types of fares on Tap and Ride card
You can purchase weekly or flexi trip fares, either at full or concession price.
The full fare card is green and the concession fare card is orange.
How to use the card
Each time when you board a bus, just tap your card on the card reader next to the bus driver.
Hold the card steady for a couple of seconds until you hear the beep. This tells you the fare has been deducted.
If you board more than one bus before the expiry time of your fare, the card reader will automatically acknowledge your fare payment.
The card reader will display a message that this is a 'follow on' trip and will not deduct further funds from your card.
You do not need to 'tap off' when you exit the bus.
What if you tap your card more than once
The card reader will not deduct further fares or trips for multiple taps in a row. The first tap will deduct your fare and you will not be charged again if you tap again straight after.
What if you board a bus and find your card is empty
You can top up your Tap and Ride card on board the bus using cash.
How to check the credit balance on your card
Each time you tap your card on a card reader on a bus, the card reader will display:
- the expiry date of your card if you have a weekly fare
- or the number of trips remaining if you have a flexi trip fare.
You can also ask the bus driver to check the balance on your card. You can also visit the ticket office at any bus interchange and a customer service officer will check the balance for you.
Lost, stolen or damaged cards
If you have lost your Tap and Ride card please lodge a lost property form and if found your card may be able to be returned to you.
If your Tap and Ride card shows signs of physical damage it will not be investigated or refunded.
If your card doesn't work when you tap it on a card reader and you have credit, take it to a ticket office at any interchange, along with evidence of identity and the receipt of your purchase.
The Department of Transport will investigate the fault and may give you a new card.
You can also phone (08) 8924 7666 to speak to a customer service officer.
For general bus enquiries or feedback call (08) 8924 7666, Monday to Friday, 6.45am to 4:30pm or submit your feedback online.