Public bus tickets and fares

Introduction

You can buy a paper ticket or a Tap and Ride card for travel on a public bus.

Paper tickets

You can buy a paper ticket on a bus using cash only, or at a bus interchange using cash or EFTPOS.

Paper tickets are issued for daily and single fares.

To find out if you need to buy a ticket to travel go to bus fares and concessions.

You can also buy a Tap and Ride card. To find out more about the card go to the next page.

Tap and Ride card

You can buy a Tap and Ride card on a bus using cash only, or at any bus interchange using cash or EFTPOS.

Types of fares on a Tap and Ride card

You can buy weekly or flexi trip fares, either at full or concession price.

The full fare card is green and the concession fare card is orange.

The card is rechargeable and you can top it up whenever you like at all bus interchanges and on buses - up to $40 full fare or $14 concession fare.

Travel cards are not transferable and each person travelling will need to purchase their own card.

You can't use your travel card to pay another person's fare at the same time as your own. This will ensure you are only charged for one trip at a time.

How to use the card

Each time you board a bus tap your card on the card reader next to the bus driver.

Hold the card steady for a couple of seconds until you hear the beep. This tells you the fare has been deducted.

The card reader will not deduct further fares or trips if you tap a few times in a row.

If you board more than one bus before the expiry time of your fare the card reader will automatically acknowledge your fare payment.

The card reader will display a message that this is a 'follow on' trip and will not deduct further funds from your card.

You do not need to 'tap off' when you exit the bus.

What if you tap your card more than once

The card reader will not deduct further fares or trips if you tap a few times in a row. The first tap will deduct your fare and you will not be charged again if you tap again straight after.

What if you board a bus and find your card is empty

You can top up your Tap and Ride card on board the bus using cash.

How to check the credit balance on your card

Each time you tap your card on a card reader on a bus the card reader will display:

  • the expiry date of your card if you have a weekly fare
  • or the number of trips remaining if you have a flexi trip fare.

You can ask the bus driver to check the balance on your card. You can also visit the ticket office at any bus interchange and a customer service officer will check the balance for you.

Lost or damaged cards

If you have lost your Tap and Ride card you should submit a lost property form and if found your card may be returned to you.

If your Tap and Ride card shows signs of physical damage it will not be investigated or refunded.

If your card doesn't work when you tap it on a card reader and you have credit, take it to a ticket office at any interchange, along with evidence of identity and the receipt of your purchase.

The Department of Infrastructure, Planning and Logistics will investigate the fault and may give you a new card.

You can also phone (08) 8924 7666 to speak to a customer service officer.

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Last updated: 28 November 2017