Transit officers

Transit officers patrol buses, bus stops and interchanges in the Darwin area during the hours the bus network is operating.

They help ensure the safety and security of passengers and drivers on the bus network.

Transit officers also provide customer service to passengers and answer questions.

To find out more about these services, read the Transit Safety Unit customer service charter PDF (672.3 KB).

Role of a transit officer

A transit officer can do any of the following:

  • direct a person engaged in unacceptable and anti-social behaviour to leave a bus, interchange or bus stop
  • remove a person from a bus, bus stop or interchange
  • ask for a person's name, address and date of birth if the officer reasonably believes the person may have committed an offence or they can assist in the investigation of an offence
  • direct a person to comply with rules of behaviour on a bus
  • require a person to get off a bus, keep away from a bus stop and use reasonable force if necessary
  • issue on-the-spot fines
  • arrest and detain a person (without warrant) where the officer believes on reasonable grounds the person has committed an offence warranting arrest
  • search and seize dangerous articles from an arrested person.

Find out how to become a transit officer.

For more information about what a transit officer can do, read the Public Transport (Passenger Safety) Act 2008.

Body worn video

Transit officers sometimes use body worn video on the bus network.

Body worn video is used to improve the safety of passengers and drivers.

It is also used to to help investigate incidents by the Transit Safety Unit or the police.

For more information, read the transit safety body worn video policy on the Department of Infrastructure, Planning and Logistics (DIPL) website.

Complaints and feedback

If you want to give feedback or complain about the Transit Safety Unit, or the conduct of a transit officer, you can use the online feedback form on the DIPL website.

To find out how complaints are handled, read the Transit Safety Unit public complaints handling policy on the DIPL website.

Last updated: 24 March 2021

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