Licence cards impacted by Optus data breach

If you've been affected by the recent Optus data breach, you may be eligible for a replacement Northern Territory (NT) driver licence card.

The card will be issued for free.

Who can get a replacement licence

You're eligible for a replacement card if Optus has notified you that both the following have been accessed:

  • driver licence number (at the front) and
  • card number (at the back).

Optus will tell you what information has been compromised.

If only your driver licence number was accessed, you don't need to replace your licence. However, you can still apply for a free card if you want to replace it as a precaution.

How to get a free replacement licence

To be eligible for a free replacement licence card, follow these steps:

Step 1. You can either:

  • go to an MVR office and present your Optus breach notification - e.g. email, letter or SMS
  • call the MVR contact centre on 1300 654 628.

Step 2. You will be issued a replacement NT driver licence card.

Why you don't need a new licence number

New national protections came into effect on 1 September 2022. These changes require both a driver licence number and the unique licence card number to pass a Document Verification Service (DVS) check.

DVS checks are used by banks, financial providers and Motor Vehicle Registry (MVR) to verify a person’s identity.

A two-step authentication process makes it difficult for anyone to use a driver licence number inappropriately.

An NT driver licence will only be validated as authentic if the unique card number matches the last issued record held by the MVR.

By getting a replacement card, any licence information taken from the data breach won't be verifiable through the DVS.

More information

For more information about the Optus data breach, go to the Optus website.


Last updated: 06 October 2022

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