Complaints and codes of conduct

Any person may make a complaint to the Department of Transport. The department may also forward a complaint to other organisations, for example, the police.

To make a complaint, complete the complaint report commercial passenger vehicles (58.9 kb) and email it to cpv.compliance@nt.gov.au.

Under Northern Territory (NT) law, the department regulates the commercial passenger vehicle (CPV) industry including taxis, minibuses, private hire cars, charter buses and tourist vehicles.

The department's CPV compliance unit investigates incidents to identify potential breaches of the law. Read the law.

Potential offences may involve issues with driver conduct, vehicle safety or unlawful operation.

It does not generally include service delivery standards. Issues involving poor customer service should be taken up with the service provider in the first instance.

If you are not satisfied with the response from the service provider, the department may assist through a conciliation process.

If you consider the conduct of a person to be criminal in nature, you should report the matter directly to NT Police.

Codes of conduct

Codes of conduct are designed to advise drivers and operators of their responsibilities and obligations to comply with legislation.

Codes of conduct are also available to the public to inform them of the minimum standard of service they can expect from the taxi and minibus industries.

Minibus codes of conduct

Northern Territory minibus drivers and operators code of conduct (134.2 kb)

Northern Territory minibus drivers and operators code of conduct (43.4 kb) 

Taxi codes of conduct

Northern Territory taxi drivers and operators code of conduct (178.0 kb)

Northern Territory taxi drivers and operators code of conduct (47.4 kb)

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Last updated: 27 June 2017