Operating a taxi for people with a disability

A multi-purpose taxi can carry at least four passengers in addition to at least one passenger in a wheelchair.

All multi-purpose taxis registered for the first time after 1 January 2013 must comply with new rules on wheelchair space allocation.

Operators with older vehicles that do not meet these standards do not need to upgrade the vehicle.

Rules on multi-purpose taxi wheelchair space allocation

The minimum allocated wheelchair space is:

  • 1500mm in height
  • 800mm in width
  • 1300mm in length.

In addition, multi-purpose taxis must have a wheelchair space that is a rectangular prism. 

A person in a wheelchair showing the measurements of the required minimum allocated space of 1500 mm in height, 800 mm in width and 1300 mm in length. The measurements form a rectangular prism around the person in the wheelchair.

Braille labels on taxis and minibuses 

All taxis and minibuses are required to display external braille registration number labels on all passenger entry points before being registered.

It is the responsibility of the operator to ensure the appropriate labels are fitted to any in-service taxi or minibus, and to pay for the supply and fit of braille labels.

Taxi braille label examples

The sign is 100 mm wide and 40 mm in height. The label 'Taxi 123' is printed above the braille both labels are 15 mm in height.
 Image of a sedan taxi depicting the passenger and driver side door. The passenger door shows a yellow circle 2.5 cm to the right of the door handle. There is no required placement for driver side door.

Image of a sedan taxi depicting the front and rear passenger side door. The passengers doors shows a yellow circle 2.5 cm to the left of the door handles.

Minibus braille label examples

The sign is 100 mm wide and 40 mm in height. The label 'Taxi 123' is printed above the braille both labels are 15 mm in height.

Image of a van taxi depicting the passenger front door and passenger rear sliding door. The passenger front door shows a yellow circle 2.5 cm to the left of the door handle. The passenger rear sliding door shows an orange circle 2.5 cm underneath the door handle.

Last updated: 27 June 2017