Communications and dispatch networks

Introduction

A communications and dispatch network is any system which is used for communicating with, controlling or coordinating a commercial passenger vehicle (CPV).

This includes any of the following:

  • two-way radios
  • selective call radios
  • mobile phones
  • smart phone applications
  • computer dispatch data transfer systems.

All CPV networks must apply for communications or dispatch network approval prior to operating.

You do not need network approval if you are a CPV driver who receives a request for hire directly to your mobile phone.

You can use a combined communications and dispatch network if you are operating more than one type of CPV.

The location of the communications network office must be approved by the Department of Infrastructure, Planning and Logistics.

There are also requirements you must meet for:

  • communications equipment
  • and management systems.

For more information read the CPV information bulletins.


Apply for communication and dispatch network approval

You can apply for a communications and dispatch network approval to control, coordinate or communicate with commercial passenger vehicles.

Before you apply

You will need to have all of the following:

You will also need to provide all supporting documents on policies, procedures and systems listed at the end of the form.

You will need to pay a fee. Read about the dispatch network approval and other transport industry fees.

In some cases, you may need local planning approvals and other approvals associated with operating a business.

How to apply

Email

Email your completed form and other documents to cpv.admin@nt.gov.au.

You can pay your fee by Visa or Mastercard by calling 1300 654 628.

Mail

Send your completed form, other documents and money order to:

Motor Vehicle Registry
GPO Box 530
Darwin NT 0801

In person

Submit your completed form in person at an MVR office.

You can pay by Visa, Mastercard, EFTPOS or cash.


Record keeping

As the operator of a communications and dispatch network, you must create a record system and maintain records including all of the following:

  • the name, address, identification and contact details of all commercial passenger vehicle drivers using the communications network
  • the registration number of each commercial passenger vehicle using the communications network
  • the times and dates of when each driver and commercial passenger vehicle is using the network
  • any journey or booking carrying a passenger in a wheelchair.

Each job dispatched to a commercial passenger vehicle from the communications network must record all of the following:

  • time of the call
  • passenger's name
  • pick-up point
  • destination
  • commercial passenger vehicle number
  • time booking was made and time booking is required.

Records must be kept for at least three years and can be hand written or digital. They must be made available to an inspector on request.

For more information read the CPV Industry Data Reporting Standards user guide PDF (784.5 KB).


Approved NT communications and dispatch networks

This page contains a list of approved commercial passenger vehicle communication and dispatch networks in the Northern Territory (NT).

Territory wide

Network name Network type Contact details Street address
Ola Ridesharing support@olacabs.com

www.olacabs.com
Level 16
414 La Trobe Street
Melbourne VIC 3000
Shebah Ridesharing driversupport@shebah.com.au

PO Box 290
Northcote VIC 3070

 
P: 03 8640 9954
www.shebah.com.au
 
Uber Ridesharing www.uber.comLevel 30
580 George Street
Sydney NSW 2000

Darwin

Network name Network type Contact details Street address
13 cabs (Go Taxis) Taxi 9-13 O’Riordan Street
Alexandria NSW 2015

P: 132 227
 
Darwin Radio Taxis Taxi manager@darwinradiotaxis.com.au
 
PO Box 801
Darwin NT 0801

 
P: 131 008 or 08 8985 0708
www.darwinradiotaxis.com.au
315 Larkin Avenue
Marrara NT 0812
13cabs (Go Taxis) Minibus 9-13 O’Riordan Street
Alexandria NSW 2015
 
P: 132 227
15 Finniss Street Darwin NT 0800

Alice Springs

Network name Network type Contact details Street address
13 Cabs (Budget Taxis) Taxi alice.13cabs@hotmail.com
 
PO Box 4985
Alice Springs NT 0871


P: 132 227
Unit 7/66 Elder Street
Alice Springs NT 0870
A & P Private Hire Private Hire bookings@anphire.com or paull@anphire.com

PO Box 8650
Alice Springs NT 0871

 
P: 08 8953 3030
www.anphire.com
39 Kilgariff Crescent
Sadadeen NT 0870
Alice Springs Taxis Taxi asptaxis@bigpond.net.au
 
PO Box 1263
Alice Springs NT 0871

 
P: 08 8952 1877
Unit 1/13 Whittaker Street
Alice Springs NT 0870

Katherine

Network name Network type Contact details Street address
13 cabs (Go Taxis)Taxi9-13 O’Riordan Street
Alexandria NSW 2015

P: 132 227
 
Katherine Taxis Hire Taxi katherinetaxi@hotmail.com
 
PO Box 805
Katherine NT 0851

 
P: 08 8972 1777
68 Crawford Street
Katherine NT 0850
Star Bush Taxi Taxi alibia20@hotmail.com
 
PO Box 1336
Katherine NT 0851

 
P: 08 8971 2222
Unit 2/14 Pearce Street
Katherine NT 0850
Katherine Green Taxis Taxi danishamir502@gmail.com

PO Box 1539
Katherine NT 0851
 
P: 08 8905 8990
Unit 1/34 Katherine Terrace
Katherine NT 0850

Nhulunbuy

Network name Network type Contact details Street address
Gove Transport Minibus govetaxi131008@hotmail.com
 
PO Box 1583
Nhulunbuy NT 0881

 
P: 08 8987 1144
1 Miller Street
Nhulunbuy NT 0880
Gove Transport Taxi govetaxi131008@hotmail.com
 
PO Box 1583
Nhulunbuy NT 0881

 
P: 131 008
1 Miller Street
Nhulunbuy NT 0880