Introduction
A communications and dispatch network is any system which is used for communicating with, controlling or coordinating a commercial passenger vehicle (CPV).
This includes any of the following:
- two-way radios
- selective call radios
- mobile phones
- smart phone applications
- computer dispatch data transfer systems.
All CPV networks must apply for communications or dispatch network approval prior to operating.
You do not need network approval if you are a CPV driver who receives a request for hire directly to your mobile phone.
You can use a combined communications and dispatch network if you are operating more than one type of CPV.
The location of the communications network office must be approved by the Department of Infrastructure, Planning and Logistics.
There are also requirements you must meet for:
- communications equipment
- and management systems.
For more information read the CPV information bulletins.
Apply for communication and dispatch network approval
You can apply for a communications and dispatch network approval to control, coordinate or communicate with commercial passenger vehicles.
Before you apply
You will need to have all of the following:
- a national police certificate - from Screening Assessment for Employment in the Northern Territory (SAFE NT) dated within 3 months
- an insolvency report - dated within 3 months and supplied by the Australian Financial Security Authority website
- an application to operate a communications and dispatch network form PDF (593.3 KB)
- an ABN or ACN
- a business or company extract listing all office holders
- a constitution for body corporates or incorporated associations
- a letter of approval to operate the business from the intended location.
You will also need to provide all supporting documents on policies, procedures and systems listed at the end of the form.
You will need to pay a fee. Read about the dispatch network approval and other transport industry fees.
In some cases, you may need local planning approvals and other approvals associated with operating a business.
How to apply
Email your completed form and other documents to cpv.admin@nt.gov.au.
You can pay your fee by Visa or Mastercard by calling 1300 654 628.
Send your completed form, other documents and money order to:
Motor Vehicle Registry
GPO Box 530
Darwin NT 0801
In person
Submit your completed form in person at an MVR office.
You can pay by Visa, Mastercard, EFTPOS or cash.
Record keeping
As the operator of a communications and dispatch network, you must create a record system and maintain records including all of the following:
- the name, address, identification and contact details of all commercial passenger vehicle drivers using the communications network
- the registration number of each commercial passenger vehicle using the communications network
- the times and dates of when each driver and commercial passenger vehicle is using the network
- any journey or booking carrying a passenger in a wheelchair.
Each job dispatched to a commercial passenger vehicle from the communications network must record all of the following:
- time of the call
- passenger's name
- pick-up point
- destination
- commercial passenger vehicle number
- time booking was made and time booking is required.
Records must be kept for at least three years and can be hand written or digital. They must be made available to an inspector on request.
For more information read the CPV Industry Data Reporting Standards user guide PDF (784.5 KB).
Approved NT communications and dispatch networks
This page contains a list of approved commercial passenger vehicle communication and dispatch networks in the Northern Territory (NT).
Territory wide
Network name | Network type | Contact details | Street address |
---|---|---|---|
Ola | Ridesharing | support@olacabs.com www.olacabs.com | Level 16 414 La Trobe Street Melbourne VIC 3000 |
Shebah | Ridesharing | driversupport@shebah.com.au PO Box 290 Northcote VIC 3070 P: 03 8640 9954 www.shebah.com.au | |
Uber | Ridesharing | www.uber.com | Level 30 580 George Street Sydney NSW 2000 |
Darwin
Network name | Network type | Contact details | Street address |
---|---|---|---|
13 cabs (Go Taxis) | Taxi |
9-13 O’Riordan Street Alexandria NSW 2015 P: 132 227 | |
Darwin Radio Taxis | Taxi | manager@darwinradiotaxis.com.au PO Box 801 Darwin NT 0801 P: 131 008 or 08 8985 0708 www.darwinradiotaxis.com.au | 315 Larkin Avenue Marrara NT 0812 |
13cabs (Go Taxis) | Minibus |
9-13 O’Riordan Street Alexandria NSW 2015 P: 132 227 | 15 Finniss Street Darwin NT 0800 |
Alice Springs
Network name | Network type | Contact details | Street address |
---|---|---|---|
13 Cabs (Budget Taxis) | Taxi | alice.13cabs@hotmail.com PO Box 4985 Alice Springs NT 0871 P: 132 227 | Unit 7/66 Elder Street Alice Springs NT 0870 |
A & P Private Hire | Private Hire | bookings@anphire.com or paull@anphire.com PO Box 8650 Alice Springs NT 0871 P: 08 8953 3030 www.anphire.com | 39 Kilgariff Crescent Sadadeen NT 0870 |
Alice Springs Taxis | Taxi | asptaxis@bigpond.net.au PO Box 1263 Alice Springs NT 0871 P: 08 8952 1877 | Unit 1/13 Whittaker Street Alice Springs NT 0870 |
Katherine
Network name | Network type | Contact details | Street address |
---|---|---|---|
13 cabs (Go Taxis) | Taxi | 9-13 O’Riordan Street Alexandria NSW 2015 P: 132 227 | |
Katherine Taxis Hire | Taxi | katherinetaxi@hotmail.com PO Box 805 Katherine NT 0851 P: 08 8972 1777 | 68 Crawford Street Katherine NT 0850 |
Star Bush Taxi | Taxi | alibia20@hotmail.com PO Box 1336 Katherine NT 0851 P: 08 8971 2222 | Unit 2/14 Pearce Street Katherine NT 0850 |
Katherine Green Taxis | Taxi | danishamir502@gmail.com PO Box 1539 Katherine NT 0851 P: 08 8905 8990 |
Unit 1/34 Katherine Terrace Katherine NT 0850 |
Nhulunbuy
Network name | Network type | Contact details | Street address |
---|---|---|---|
Gove Transport | Minibus | govetaxi131008@hotmail.com PO Box 1583 Nhulunbuy NT 0881 P: 08 8987 1144 | 1 Miller Street Nhulunbuy NT 0880 |
Gove Transport | Taxi | govetaxi131008@hotmail.com PO Box 1583 Nhulunbuy NT 0881 P: 131 008 | 1 Miller Street Nhulunbuy NT 0880 |