Video and phone interpreting service

You can book a phone or video interpreting session through the Aboriginal Interpreting Service (AIS). It is an alternative to face-to-face interpreting when an interpreter is not available in person.

How it works

The service uses sound-proof confidential interpreting facilities at the AIS offices in Darwin, Katherine and Alice Springs.

Video calls are conducted online via computer using the applications Skype for Business or Cisco Jabber. Calls can be made to a virtual room of an address provided by either the client or the interpreting service.

Before booking a video call, get in touch with the AIS to check you have the right equipment and systems.

How much it costs

Read about fees for Aboriginal Interpreter Service.

Languages available

Interpreters are available between 8:30am and 4:30pm, Monday to Friday, for the following languages:

  • Yolngu Matha (Djambarrpuyngu)
  • Warlpiri
  • Pitjantjatjara
  • Pintupi – Luritja
  • Central – Eastern Arrernte
  • Anmatyerr.

Interpreters are available between 8:30am and 11:30am, Monday to Friday, for the following languages:

  • Kriol
  • Burarra.

To request other languages, read the information below.

How to book

For one of the languages listed above, call AIS bookings on 1800 334 944 to request an interpreter.

If you need an interpreter in a different language, you should put in your request at least two days before you need to speak to them.

To book, follow these steps.

Step 1. Fill in the interpreter booking request form (113.5 kb).

Step 2. Email the form to ais@nt.gov.au or fax it to 08 8923 7621.

You will get an email confirming your booking when the AIS can confirm an appropriate interpreter is available.

Last updated: 21 September 2020

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