Video and phone interpreting service
You can book a phone or video interpreting session through the Aboriginal Interpreting Service (AIS). It is an alternative to face-to-face interpreting when an interpreter is not available in person.
How it works
The service uses sound-proof confidential interpreting facilities at the AIS offices in Darwin, Katherine and Alice Springs.
Video calls are conducted online via computer using the applications Skype for Business or Cisco Jabber. Calls can be made to a virtual room of an address provided by either the client or the interpreting service.
Before booking a video call, get in touch with the AIS to check you have the right equipment and systems.
How much it costs
Read about fees for Aboriginal Interpreter Service.
Interpreters for the following languages are available between 8:30am and 4:30pm Monday to Friday.
- Yolngu Matha (Djambarrpuyngu)
- Central-Eastern Arrernte
- Alyawarr or Anmatyerr
- Kriol - available between 8:30am and 11:30am Monday to Friday.
How to book
For one of the languages listed above, call AIS Bookings on 1800 334 944 to request an interpreter.
If you need an interpreter in a different language, you should put in your request at least two days before you need to speak to them.
To book follow these steps.
Step 1. Fill in the interpreter booking request form (113.5 kb). If you want to use the phone service, tick the Yes box beside "Can this job be done over the phone". If you want a video call, tick the Yes box beside "Will this job be done via AVL?".
Step 2. Send the form to email@example.com or fax it to 08 8923 7621.
You will get an email confirming your booking when the AIS can confirm an appropriate interpreter is available.
How to make a call
At the agreed time, call 1800 334 944. You will be either connected to the interpreter on the phone or told how to call into the virtual room.
Make a note of the time the call starts and finishes. At the end of the call, send an email to firstname.lastname@example.org confirming the job was completed and the call start and end times.
Last updated: 01 February 2019