Video and phone interpreting service

You can book a phone or video interpreting session through the Aboriginal Interpreting Service (AIS). It is an alternative to face-to-face interpreting when an interpreter is not available in person.

How it works

The service uses sound-proof interpreting facilities at the AIS offices in Darwin, Katherine and Alice Springs.

Video calls are conducted online via computer using the applications Lync or Cisco Jabber. Calls can be started by either the client or the interpreting service.

Before booking a video call, get in touch with the AIS to check you have the right equipment and systems.

How much it costs

The service costs $70 an hour.  There is a minimum two-hour charge of $140 for each video call. 

Any time after the first two hours is charged in 15-minute blocks ie $17.50 per quarter hour.

Read more about fees and how to pay them.

Languages available

Interpreters for the following languages are available between 8.30am and 4.30pm every day.

  • Yolngu Matha (Djambarrpuyngu)
  • Warlpiri
  • Pitjantjatjara
  • Pintupi-Luritja
  • Western Arrarnda or Central-Eastern Arrernte
  • Alyawarr or Anmatyerr

If you need an interpreter in a different language, you should put in your request at least 24 hours before you need the interpreter.

How to book

For one of the languages listed above, make your request at least two hours before your proposed session time. For other major languages make the request at least 24 hours in advance.

To book follow these steps.

Step 1. Fill in the interpreter booking request form (113.5 kb).  If you want to use the phone service, tick the Yes box beside "Can this job be done over the phone". If you want a video call, tick the Yes box beside "Will this job be done via AVL?".

Step 2. Send the form to or fax it to (08) 8923 7621.

You will get an email confirming your booking when the AIS can confirm an appropriate interpreter is available.

How to make a call

At the agreed time, call 1800 334 944 and you will be connected to the interpreter.

Make a note of the time the call starts and finishes.  At the end of the call, send an email to confirming the job waqs completed and the call start and end times.

Last updated: 27 June 2017